Our platform

The dashboard below is the reporting layer of our proprietary portal, running on a sample portfolio: 6 skilled nursing and assisted living facilities over 12 months, 520 complaints opened and 472 resolved. It opens on every facility, the full 12 month window and all seven complaint categories, and the facility, date range and category filters recompute every figure on the page. On that opening view it reports:

Open complaints

520 opened, 472 resolved48

Avg days to resolution

Weighted across resolutions15.6

CAPs overdue

100 plans in range8

Training completion

Average across roles93%

Audits completed

of 62 scheduled57

Seven charts sit under those figures:

• Complaints by category. One bar per complaint category, so the categories carrying the program’s volume are visible at a glance.

• Complaint volume trend. Complaints opened against complaints resolved, month by month, which is where a backlog shows up.

• Average days to resolution. How long complaints take to close, month by month, weighted by how many were resolved.

• Corrective action plan status. Every corrective action plan in the window, split by where it stands today: on track, due soon, overdue, or completed and verified.

• Training completion by role. Training completion for each group of staff, from leadership to all staff, so a role falling behind is obvious.

• Hotline reports by channel. How reports reached the program: by phone, by web form, in person, or anonymously.

• Facility comparison. Open complaints against overdue corrective action plans, facility by facility, which is how a weak building surfaces.